Do I need a referral from a physician to receive treatment at your clinic?

While a doctor's referral is not necessary to receive private treatment from our therapists, some private insurance providers may require it to qualify for coverage. We recommend that you review your personal insurance plan to determine if this is the case. Please reach out to your provider if you require further information.

How early should I arrive for my appointment?

For your first appointment, we kindly request that you arrive 10-15 minutes early to allow time to complete any necessary paperwork prior to your scheduled appointment time. For follow-up appointments, please arrive 5-10 minutes early. This will ensure that we have sufficient time to provide you with the best possible care during your visit.

What should I bring to my first appointment?

To ensure a smooth and productive appointment, please consider bringing the following items:

• Comfortable clothing appropriate for your injury location (e.g., shorts for leg-related injuries)

• Any relevant diagnostic test results such as X-rays, CT scans, or MRI results

• A doctor's referral, if available

• For motor vehicle accident (MVA) patients, please bring your referral, claim number, and your case manager's name and contact information.

This will help us to provide you with the best possible care and ensure that your appointment is as productive as possible.

Is my treatment covered by insurance?

We provide services which can be funded by your Extended Health insurance or Motor Vehicle insurance. Please consult your insurance documents or insurance provider to find out the extent of their coverage for these services.

Our clinics are not registered with OHIP, ODSP or Bundled Care Services.

Do you offer direct billing to insurance companies?

We provide direct billing services to most major insurance companies. However, there may be some insurance providers that we are unable to submit claims to. If this is the case, we will require payment for your treatments and will issue a receipt for you to submit to your insurance company for reimbursement.

**Please note that we do not have access to your insurance plan details. It is the patient’s responsibility to verify their policy coverage/ limits with their insurance provider prior to your appointment.

What is your payment policy?

Unless otherwise stated, payment is expected after the completion of each treatment session. We accept payments in cash, Visa, Mastercard, and Debit.

What is your cancellation policy?

To ensure we can provide timely care to all patients, we kindly ask that you give us at least 24 hours’ notice if you need to cancel or reschedule your appointment. Cancellations can be made by phone or by leaving a message on our voicemail, but we do not accept cancellations by email. If proper notice is not given, a fee of 50% of your appointment cost will be charged, and this fee must be paid before your next appointment.

What is your ‘no-show’ policy?

If you miss an appointment without notifying us in advance, it will be considered a 'no-show.' After the first no-show, we will remind you of our policy. After the second no-show, you will be charged the full appointment fee, and a credit card will be required for future bookings. If you have three no-shows within 3 months, you may be discharged from our care to ensure all patients have access to timely care. We appreciate your understanding and cooperation.